Wholesale Terms + Conditions
Minimums: Minimum first-time order is twenty (20) total units (can be a mix + match of products). Re-orders can be made for as few as nine (9) total units.
Turnaround Time: Please allow at least 14-21 days from the time of your order for completion of items. Larger orders and holiday season orders may require more time, please let us know if you require products by a specific date and we’ll do our best to manage it.
Shipping: Buyer is responsible for all shipping charges. Red Door Maps will provide tracking info. Shipping is FREE on orders over $300 and will be shipped by Canada Post. Red Door Maps cannot be held liable for any errors or shipping delays caused by the carrier but will work to help facilitate retrieval.
Payments: First-time orders require a 50% non-refundable down payment, with remainder due prior to shipping. For subsequent orders, invoices are to be paid within 30 days of invoice date.
Red Door Maps accepts eTransfer, Visa, MasterCard, PayPal and business cheques.
Cancellations: Buyers may cancel or make changes to any order placed within 48 hours of ordering by sending an email or calling. After 48 hours, no order can be cancelled and no monetary refund will be given due to the customized creation process of orders.
Wholesale Returns: Due to the customized and handmade nature of our products, we cannot accept returns or exchanges on wholesale orders. Any items that arrive in a damaged or defective condition should be reported within seven (7) days of receipt. Please note that some variation between items is expected as each one is handmade.
Packaging: All products must be sold with original labels and the ‘Red Door Maps’ name and/or logo must not be obstructed in anyway.
Product Images: If product images are needed for your website, Red Door Maps will provide high resolution digital copies upon request.
Changes to Wholesale Terms + Conditions: Red Door Maps reserves the right to make changes to the Wholesale Terms and Conditions . We will notify current wholesale partners of any such changes. Furthermore, we reserve the right to make alterations to our wholesale products, prices, shipping methods, returns policies or any other part of our wholesale process.
Privacy Policy: Any personal information that you provide to Red Door Maps including your name, address, telephone number, and email address will be treated confidentially and will not be released, sold, or rented to any entities or individuals outside of Red Door Maps. We do not collect or record any credit card details you may provide when purchasing products.