Shipping policy
Shipping Policy
Thank you for visiting and shopping Red Door Craftworks. Following are the terms and conditions that constitute our Shipping Policy.
Processing Time
All orders are generally processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping within Canada
| Order Specs | Carrier | Estimated Delivery Time | Shipping Cost |
| Packages over 0.12kg | Canada Post Expedited Parcel, Xpresspost or Priority Purolator Ground or Express |
3-10 Days | $10.00-$50.00 (calculated based on weight) |
Shipping to the USA
| Order Specs | Carrier | Estimated Delivery Time | Shipping Cost |
| Packages over 0.12kg | Canada Post Small Packet USA Air, Tracked Packet USA, Expedited Parcel USA, Xpresspost USA or Purolator Ground | 5-15 Days | $10.00-$50.00 (calculated based on weight) |
Shipping to the rest of the World
| Order Specs | Carrier | Estimated Delivery Time | Shipping Cost |
| All packages - Surface | Canada Post Small Packet International Surface, International Parcel Surface or Purolator | 4-12 Weeks | $15.00-$45.00 (calculated based on weight) |
| All packages - Air | Canada Post Small Packet International Air, Tracked Packet Interntional, Xpresspost International or Purolator | 10-30 Days |
$20.00-$100.00 |
Delivery delays can occasionally occur.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Red Door Craftworks is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Red Door Craftworks is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Our Return Policy provides detailed information about options and procedures for returning your order.